Web Content Viewer

Member and Provider Access

Members

Find a Provider
Locate participating network providers throughout the United States.
Dental providers
EyeMed vision providers
VSP vision providers

Secure Member Access
Access secure benefit information for plan members and covered dependents. View your benefits summary, pending and paid claims, pretreatment estimates, and status of remaining plan benefits.

Existing members
Log in with your User ID and Password.

New Users
Register Now to create a User ID and Password.
• Your secure account contains Protected Health Information. To complete your account registration and access the secure site, you’ll need the member’s Social Security Number/Member ID or the private source code that can only be found on a benefit statement (claim explanation) that you have received in the last 15 months.

Providers

Verify Patient Benefits
Basic summary of eligibility/benefits for your patients insured with us.
Verify Patient Benefits

Existing Providers
Log in with your User ID and Password

Dental and Vision Provider Account
Register for secure access to eligibility/benefits and in-depth claim information for all of your patients and covered dependents insured with us.
• Verify patient benefits.
• View your insured patients' dental and/or orthodontic claims for the past 36 months.
• Confirm payment amounts and check dates for processed claims.
• Access your "Resource Center" with claim forms, information on submitting claims, electronic claims, finding a dental network provider for referrals, joining our network and interpreter services for patients.

New Users will need:
• A recent Explanation of Payment (EOP) statement.
• The Tax Identification Number (TIN) or Social Security Number (SSN) used when submitting claims.
• The phone number you provide on claims forms.

Without your EOP, you can still access many of our services, such as personalized dental benefit summary and printable claim forms.

Register Now to create a User ID and Password.

Language Services

Please read the info on our language services provided.

Contact Us

Benefits and claims information - contact Customer Connections
800-547-9515
Monday through Thursday 5:00 a.m. to 10:00 p.m. Pacific Time
Friday 5:00 a.m. to 4:30 p.m. Pacific Time
E-mail: Contact Form
Group Claims
P. O. Box 82622
Lincoln, NE   68501-2622

If you need assistance with our website, please contact us at 800-547-9515.

If you have questions about our network, please contact Provider Relations at:
800-755-8844
Monday through Thursday 4:30 a.m. to 4:00 p.m. Pacific Time
Friday 4:30 a.m. to 3:00 p.m. Pacific Time
E-mail: providerrelations@ameritas.com
Provider Relations
P. O. Box 82611
Lincoln, NE   68501-2611


Report provider data inaccuracies by e-mailing DIR_ProviderRelations@ameritas.com or by calling 800-755-8844 ext 88327.

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